We usually deliver within 5-15 working days of placement of the order. All delivery times for specific items are listed in the items page and in the shopping bag page. For orders with multiple items and different delivery times, the longest delivery time applies.
We would like you to have complete peace of mind when buying products from www.vastumretail.com. You can return all items within 30 days of receipt for a full refund of the item purchased with no questions asked. The refund amount will be credited back to your Vastum Retail account as a voucher or credit points. In case of manufacturing defect with the item, it can be returned to us within 30 days of receipt and you will be refunded after the items have been inspected by us. If reverse pickup is unsuccessful after three attempts or more than two weeks after pickup was initiated for the first time, the refund request will be cancelled. Similarly if the product is self shipped, and has not been dispatch from customer after two weeks of refund initiation, refund request will be cancelled. In case of missing bank details, four weeks after refund initiation the customer will be granted points. However, if Bank details are provided the refund mode can be changed to bank refund within eight weeks of refund initiation.
You can return any products ordered from vastumretail.com within 30 days of delivery. In case of items with manufacturing defects, you can return products within 30 days of delivery and we will exchange the product after we have received it in our warehouse. Returned products must be returned with all original packaging and tags that they were shipped with. To ensure that your returns are accepted by our quality team, please take adequate measures to ensure your product trial does not cause undue damage to the products in any way.
It's a simple 2 step process
It's a simple 1 step process:
Please make sure that the following address is clearly printed / written on your returns parcel with the Vastum Retail order # in cases of both pickup and self shipping; please also include the original invoice as proof of purchase with the return.
The Returns Desk,
Ad- Techno Nourishment Pvt. Ltd,
G-4, Transport Nagar, Lucknow-226012
Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return. Usually you will receive your refund in term of store credit at the end of this 48 hour window. It can take up to 15 days or longer for us to receive your return, depending on your location and which courier service you.
We arrange one free reverse shipment and do not charge any fees for pickups arranged for, and serviced by us. You can also to ship your returns to us yourself to "The Returns Desk".
On successfully processing the refund, the refund amount would be credited to your Vastum Retail account as a voucher or credit points. You would be able to use this credit on any of your subsequent purchases on StalkBuyLove.com.
At the moment, Vastum Retail only delivers within Lucknow